Recovering Money from Amazon FBA Reimbursements
Amazon owes sellers reimbursements more often than most realize. Studies suggest 1–3% of FBA inventory qualifies for reimbursement at any given time.
Types of FBA Reimbursements
| Type | Description | Where to Check |
|---|---|---|
| Lost inventory | Items lost in FC | Inventory Adjustments report |
| Damaged inventory | Items damaged by Amazon | Inventory Adjustments report |
| Customer return not received | Refund issued but item not returned | Returns report |
| Overcharged fees | Incorrect weight/dimensions | Fee Preview report |
| Inbound shipment discrepancies | Units short on received shipments | Shipment Reconciliation |
| Removal order issues | Lost during removal process | Removal Order report |
How to Identify Reimbursement Opportunities
Step 1: Download Inventory Adjustments report (Reports → Fulfillment → Inventory Adjustments)
Step 2: Filter for adjustment reasons:
- "M" = Misplaced and found
- "D" = Damaged at FC
- "E" = FC transfer error
Step 3: Cross-reference with Reimbursements report to check if Amazon already reimbursed
Step 4: File claims for unresolved discrepancies
Filing a Claim
- Open a case in Seller Central → Help → Get Support
- Select "Fulfillment by Amazon" → "FBA Issue"
- Choose the appropriate category
- Provide: ASIN, FNSKU, shipment ID, transaction IDs
- Include documentation (invoices, BOLs, photos)
Claim Deadlines
| Claim Type | Deadline |
|---|---|
| Lost/damaged in FC | 18 months from loss date |
| Customer return not received | 45 days after refund (then 18 months to claim) |
| Inbound shipment shortage | 9 months from delivery |
| Removal order discrepancy | 18 months |
Average Recovery
| Annual FBA Revenue | Estimated Recovery |
|---|---|
| $100,000 | $1,000–$3,000 |
| $500,000 | $5,000–$15,000 |
| $1,000,000 | $10,000–$30,000 |
| $5,000,000+ | $50,000–$150,000 |
Prevention Is Key
Proper shipping documentation is your best defense for claims:
- Signed BOL at FC delivery (provided by Indray on every shipment)
- Accurate box content information
- Photo documentation of loaded pallets and trucks
- Clear FNSKU labeling to prevent misidentification
Contact Indray for reliable FBA logistics with full documentation support.
